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摘要
Google Classroom 用于组织学习活动，但结构化的评估可能会忽略日常使用中报告的问题。本研究分析了 800 条 Google Play 评论，以识别与可用性相关的问题，根据尼尔森的五维可用性模型对这些问题进行分类，并衡量不符合该框架的反馈所占的比例。 通过 Python 的 google-play-scraper 包，采用印尼语和国家设置检索评论，并按从新到旧的顺序排序。基于框架的定性内容分析将每条评论归入一个主要类别：易学性、效率、易记性、错误、满意度或“其他”。各类别的频次通过描述性统计进行了汇总。 评分集中在两个极端：347条一星评价（43.38%）和288条五星评价（36.00%）。 在 800 条评论中，427 条（53.38%）被归类到尼尔森的维度中，而 373 条（46.63%）则归入“其他”类别。 在经框架映射的评论中，“错误”占56.44%，“满意度”占37.00%，而“易学性”、“效率”和“易记性”合计占6.56%。 常见的错误相关反馈包括程序漏洞、作业上传失败、登录困难、程序崩溃以及通知问题。庞大的“其他”类别表明，近一半的评论无法根据本研究的编码规则归入上述五个维度。 这些发现表明，应用商店评论通过突出用户报告的关键学习任务中的问题，对结构化可用性评估起到了补充作用。由于这些评论是用户自发提交且在特定时间点收集的，因此不应将各类别的频次推广至全体Google Classroom用户。
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Author Contributions
Rafiqa Rizalita: Conceptualization; Methodology; Investigation; Data Curation; Writing – Original Draft. Putut Aji Nalendro: Formal Analysis; Validation; Visualization; Writing – Review & Editing. Novi Febrianti: Writing – Review & Editing. All authors approved the manuscript and agreed to the author order.
Acknowledgments
Not applicable.
View statement in PDF · PDF page 12资助
This research received no specific grant from any funding agency in the public, commercial, or not-forprofit sectors.
View statement in PDF · PDF page 12利益冲突
The authors declare no competing interests.
View statement in PDF · PDF page 12Ethics Approval
Formal ethical approval was not obtained. The study analyzed publicly available Google Play reviews without participant recruitment, direct interaction, or intervention. Reviewer usernames and other directly identifying information are not reported.
View statement in PDF · PDF page 12Informed Consent
Not applicable. The study used publicly available Google Play reviews without recruiting or interacting with participants or conducting an intervention. No private or confidential personal information was intentionally collected or used.
View statement in PDF · PDF page 12Consent for Publication
Not applicable. The study reports no identifiable individual participants or private personal information. Study or Protocol Registration Not applicable. The study did not involve a clinical trial or intervention requiring prospective registration.
View statement in PDF · PDF page 12数据可用性
The analysis used publicly available Google Classroom reviews retrieved from Google Play. Individual reviews may no longer be accessible in their original form because app-store content changes over time. The processed dataset and supporting analytical materials are available from the corresponding author upon reasonable request, subject to applicable terms of service and data-use requirements.
View statement in PDF · PDF page 12Generative AI Disclosure
During manuscript preparation, ChatGPT (OpenAI, GPT-5.6, accessed in 2026) and Claude (Anthropic, accessed in 2026) were used as language and research assistants, primarily for translation and text refinement. Grammarly (accessed in 2026) was used for grammar, spelling, clarity, and English-language proofreading. All AI-assisted material was reviewed and verified by the authors, who remain responsible for the content, accuracy, interpretation, and final manuscript. No AI system or AI-assisted technology is listed as an author. Preprint and Prior Dissemination The authors report that this manuscript has not previously been disseminated. It has not been published as a preprint, conference paper or abstract, thesis or dissertation, working paper, repository version, protocol, report, or translated publication. No substantially related manuscript using the same dataset or analysis has been published or submitted elsewhere.
View statement in PDF · PDF page 13参考
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Copyright and License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright (c) 2026 Rafiqa Rizalita, Putut Aji Nalendro, Novi Febrianti